European Conference on Consumer Protection in Financial Services


March 13th, 2014
Palace of the Parliament, Human Rights Hall

The consumer protection in financial services represents a key issue at the European level, due to numerous changes in the regulations. At the same time, the markets' evolution creates the premises for developing new products and lines of business. Do the CEE markets face different types of challenges? How can this be solved? Are the companies and clients prepared for this evolution?

To find out more, we invite you to attend the first Edition of the European Conference on Consumer Protection in Financial Services.

Keynote Speakers


Gabriel BERNARDINO
Chairman, EIOPA
Peter BRAUMULLER, Chair,
IAIS Executive Committee



Event's goals:
  • to provide a platform to exchange and discuss important consumer issues and market trends
  • to debate the latest European trends in consumer protection in financial services and the regulatory framework in place.
Who should attend?
  • European and Romanian authorities
  • Consumer & insurance associations
  • Insurance companies and mediation brokers
  • Banks
  • Investment funds and asset managers
  • Intermediaries
  • Lawyers etc.

Organizers





Strategic Partner




With the support of






Media
Partner

European Conference on Consumer Protection
in Financial Services
March 13th 2014, Palace of the Parliament

KEYNOTE SPEAKERS

 
Gabriel BERNARDINO
Chairman, EIOPA


Peter BRAUMULLER
Chair, IAIS Executive Committee
Daniel DAIANU
First - vicepresident
FSA - Financial Supervisory Authority

9:00-9:30 WelcomeAddress

Daniel FLOREA
Deputy
Romanian Parliament
Remi VRIGNAUD
President
UNSAR - National Association of Insurance and Reinsurance Companies, Romania

IN THE CHAIR

Dan SUCIU
Journalist

9:30-10:30
PART I

The European perspective on consumer trends in financial services
  • Realities, trends and European perspectives
  • Sales practices and new distribution channels
  • Comparison web-sites - the future of the insurance industry?
  • Consumer protection and complaints handling systems

10:30-10:45 Coffee Break

10:45-12:30 PART II

How to balance consumer protection and consumer responsibility in financial services?

  • New European regulation regarding consumer protection in financial services: PRIPs, KID, IMD 2
  • Motor insurace market in Central and Eastern Europe
KEYNOTE SPEAKERS


Eric CLURFAIN
Regional Head, Central Europe, METROPOLITAN Life
download
Sergej SIMONITI
Director of Insurance Supervision Agency, Slovenia

INTERACTIVE PANEL


William VIDONJA
Head of Single Market & Social Affairs
INSURANCE EUROPE
Corneliu MOLDOVEANU
Vicepresident
FSA - Financial Supervisory Authority


Artur BOROWINSKI
Vicepresident, OMNIASIG VIG

12:30-13:00 Coffee Break

13:00-14:30
PART III

Emerging products and their impact on consumer protection
  • Life insurance with an investment component; Unit-linked products
  • Key Information Documents - a challenge for the industry of for consumers
  • Price wars and their effects upon clients
SPEAKERS

Marius POPESCU
Vicepresident
UNSAR - Life and Health Insurance Responsible
download


Bogdan ANDRIESCU
President
UNSICAR
Malgorzata WIECKO-TULOWIECKA
Attorney At Law
The Insurance Ombudsman Office, Polonia
download


Vladimir SAVOV
Member of the Board
Financial Supervisory Commission, Bulgaria
Florentina ALMAJANU
General Director
UNSAR
Alexandru CIUNCAN
General Secretary, APPA - Association
for Promoting Insurance
Member of IRSG, EIOPA
Alin IACOB
Member of the European Commission's Financial Services User Group
14:30-15:30 Business Lunch

BUCHAREST: About market fairness, consumer trust and supervision at the EuropeanConference on Consumer Protection in Financial Services
"Restoring customer trust in the financial services is a strategicpriority for all of us, market players, national supervisors and European bodies", stated today Gabriel BERNARDINO, Chairman EIOPA, on the occasion of the EuropeanConference on Consumer Protection in Financial Services held in Bucharest. Heemphasized that "a strong supervision adds credibility to the market", but "good regulation is only the first step" while enforcement is crucial for providing a real and effective consumer protection.Therefore one of the EIOPA's top priorities is to build a uniform and coherentinsurance supervision frame in the EU.
More

BERNARDINO: Consumers are rapidly changing, concept of fairness is continuouslyevolving, insurers need to adapt
"In today's society, consumer satisfaction is taken as the best guaranteefor any company's continuity. "Rule number one "in the financial sector business should be: the consumer should be at the heartof the provider's business, not the other way round," stated Gabriel BERNARDINO, Chairman EIOPA, at the International Consumer ProtectionConference in Bucharest.
More


Gabriel BERNARDINO
Chairman, EIOPA

Peter BRAUMULLER
Chair, IAIS Executive Committee

Daniel DAIANU
First - vicepresident
FSA - Financial Supervisory Authority

Eric CLURFAIN
Regional Head, Central Europe, METROPOLITAN Life

Sergej SIMONITI
Director of Insurance Supervision Agency, Slovenia

William VIDONJA
Head of Single Market & Social Affairs
INSURANCE EUROPE

Corneliu MOLDOVEANU
Vicepresident
FSA - Financial Supervisory Authority

Artur BOROWINSKI
Vicepresident, OMNIASIG VIG

Marius POPESCU
Vicepresident
UNSAR - Life and Health Insurance Responsible

Malgorzata WIECKO-TULOWIECKA
Attorney At Law
The Insurance Ombudsman Office, Polonia

Institutions
Romanian Parliament, Chamber of DeputiesDaniel FLOREADeputy
EIOPA - European Insurance and Occupational Pensions Authority, GermanyGabriel BERNARDINOChairman
Susanne ROSENBAUMCounsellor to Senior Management
ASF - Financial Supervisory Authority, RomaniaDaniel DAIANUFirst - Vicepresident
Corneliu MOLDOVEANUVicepresident
Raluca TARIUC Director International Relations
Rodica POPESCUHead of European Affairs Unit
Catrinel FRINCUDirector
Beatrice VERDESInternational Relation Expert
Emil BALOIU Director of Consumer Protection Office
Mihai CECIU Deputy Director of Consumer Protection Office
Radu SOVIANISpokesperson
Dan ZAVOIANU Head of Consumer Protection Office
Iulia NASTASE Inspector
APPA - Association for Promoting Insurance, RomaniaAlexandru CIUNCANSecretary General & IRSG Member, EIOPA
AURSF, RomaniaAlin IACOBPresident & FSUG Member, EC
BAAR - Romanian Motor Insurers' Bureau, RomaniaRadu MUSTATEAPresident
Central Bank of the Republic of KosovoFitore NEZIRI - KELMENDIHead of Division for Microfinance and Nonbank Financial Institutions
Czech Insurance Association, Czech RepublicTomas SIKORACEO
FMA - Austrian Financial Market Authority, AustriaGudrun WENTHM.E.S, International and Legislative Affairs
FSC - Financial Supervision Commission, BulgariaVladimir SAVOVMember of the Board
IAIS Executive Committee, AustriaDr. Peter BRAUMULLERChairman
IMA, RomaniaFlorentina NEAGU~
INSURANCE Europe, RomaniaWilliam VIDONJAHead of Single Market & Social Affairs
Insurance Supervision Agency, SloveniaSergej SIMONITIDirector
Insurance Supervision Agency of MontenegroNatasa RAICEVICDeputy Director
Natasa BACKOVIC BLECICSenior Advisor
ISA - Insurance Supervision Agency, MacedoniaKlime POPOSKIPresident of the Council of Experts
Zoran STOJANOVSKIMember of the Council of Experts
Ljulzim IMERIMember of the Council of Experts
Polish Insurance Ombudsman Office, RomaniaMalgorzata WIECKO-TU£OWIECKAAttorney At Law & IRSG Member, EIOPA
UNSAR - The National Association of Insurance and Reinsurance Companies from Romania, RomaniaRemi VRIGNAUDPresident
Marius POPESCUVicepresident
Florentina ALMAJANUGeneral Director
UNSICAR - The National Association of Insurance Brokerage and Consultancy Societies from Romania, RomaniaBogdan ANDRIESCUPresident
Insurance, Reinsurance, Brokerage and Other Companies
AEGON RomaniaAdela MARCHISMarketing & Communications Manager
Dana MILOIUProduct Manager
ALLIANZ-TIRIAC Asigurari, RomaniaMihaela VLADESCUInsurance Specialist, Auto Product Development Department
Ramona ROSUInsurance Specialist, Auto Product Development Department
Daniela CRISTEALegal Adviser
Marcela TOADEREconomist
Catalina GRIGORECoordinator
ASIROM VIG, RomaniaDragos CALINMember of the Board
Catalina CIOREIBrand Communication Specialist & PR
ASITO Kapital, RomaniaMarian GRAJDANSales Director
ASTRA Asigurari, RomaniaCatalin CHIRIACVicepresident
AVOLEX, Republic of MoldovaVictoria SANDUTALawyer
BCR Asigurari de Viata, RomaniaSorin MITITELUPresident
Diana SEVCIUCExecutive Sales Director
Virginia PEIALegal Adviser
BRD Asigurari de Viata, RomaniaLeonard MATEADeputy Legal Director
CARDIF, RomaniaAlexandra CIOCAKey Account Manager
Liviu FENOGHENChief of Legal and Compliance Department
Carmen ROSULegal Adviser
CARPATICA Asig, RomaniaBogdan ZAMFIRDirector, Legal Department
Tudor MIHAIDirector, Underwriting Department
CERTASIG, RomaniaAdrian MOLAGICDirector, Claims Department
CREDIT Europe Asigurari, RomaniaMesut YETISKULGeneral Manager
Adina IONUTIUReinsurance Manager
Sheila IBRAIMManager, Internal Control Department
CREST Consulting, RomaniaFlorina VIZINTEANUManaging Partner
Camelia ZAHARIA~
Cseri&Partners Law Firm, HungaryDr. Otto CSURGOPartner
ERGO Asigurari de Viata, RomaniaMihai POPESCUGeneral Manager
ERGO International, AustriaGueorgui TZVETANOV-MEYERSenior Manager
EUROLIFE ERB, RomaniaCiprian MIHALACHEDirector, Legal Department
GARANTA Asigurari, RomaniaOvidiu BALABANManager, Non-Life Insurance Department
GENERALI Romania, RomaniaClaudia FIRULegal Adviser
Adriana MIHAILESCUHead of Underwriting Division
GLOBAL Risk Services, RomaniaCarmen SIBISANGeneral Manager
GOTHAER Asigurari, RomaniaRuxandra CARADIMADirector, Legal Department
Loredana MILEALegal Adviser
GRAS Savoye Romania, RomaniaAndreea COSMABusiness Development Director
Monica MOLDOVAN~
GRAWE Romania, RomaniaMonica SPATARUDeputy General Manager
Adina MANDOIUMarketing & PR Manager
GrECo JLT Romania, RomaniaCristina IONITA
GROUPAMA Asigurari, RomaniaAdrian DIACONUDirector
Elena TILINCAProperty Underwriter Specialist
Andreea GOGAMarketing Specialist
IK Rokas & Partners - Constantinescu, Radu & Ionescu, RomaniaRoxana RADUPartner
ING Asigurari de Viata, RomaniaCarmen SOAREMarketing Director
Janina STANCICUResearch Analyst
Luminita BORLANSenior Legal Advisor
Constanta MIRICAProduct Manager
Elena NEICUPR Communication Officer
MAXYGO Broker, RomaniaAlexandru APOSTOLGeneral Manager
METROPOLITAN LifeEric CLURFAINRegional Head, Central Europe
Edgars KARKLINSManager of Government Relations in EMEA
METROPOLITAN Life, RomaniaTheodor ALEXANDRESCUGeneral Manager
Cristina BOLOCAN-DRAGHICISenior Public Relations & Communication
OMNIASIG VIG, RomaniaArtur BOROWINSKIVicepresident
Anca SAVINGeneral Secretary
Madalina CONSTANTINPR & Marketing Manager
OTTO Broker, RomaniaVictor SRAERGeneral Manager
SYNERGIZER, RomaniaMihai OLTEANUSales Manager
UNIQA Asigurari, RomaniaCatalina DIMAClaims Specialist Inspector
Mirela TANASEClaims Specialist Inspector
UNIQA Asigurari de Viata, RomaniaMarius VASILERisk Management Manager
Ciprian OSIACHead of Internal Control and Fraud
Cristian CONSTANTINESCUInsurance Specialist
Nusha MOLDOVAN~
Ionel CALOTAInsurance Specialist
Andrei-Vlad GLUVACOVInsurance Specialist
Dan SUCIUJournalist



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