Piotr OZAREK is the PZU's first Ombudsman

Piotr OZAREK was appointed to perform the newly established function within PZU, as the first client's spokesperson of the insurer. His main task will be of helping in the most difficult and complicated cases in which PZU's clients are not satisfied with the solution.

According to the Polish market's leader statement, the client's spokesperson's main task is to conduct a constructive dialogue with clients, especially in the most complex cases. While maintaining impartiality, the spokesperson analyzes the cases that reach him and tries to objectively assess the handling of the case. He deals with the most difficult ones, which require the coordination of the work of several offices or additional legal or expert opinions. Thus, the cases that can not be implemented according to the standard procedure.

"We really want our clients to feel that we are a friendly and open company. The role of the spokesperson will be gathering feedback and observations from customers and transferring them to people who have direct influence on processes and products in our company," said Anna JANICZEK, director of the customer relationship management office at PZU. "The first clients have already positively assessed the effectiveness and speed of the Ombudsman's work. They are happy that he helped them to understand difficult insurance products, listened and looked at a specific issue from their perspective."

Piotr OZAREK has been with the PZU company since 2005. He has gone through all the following career levels: from specialist to manager in damage and benefit teams. He is a lawyer and MBA graduate. He successfully managed several hundred negotiation meetings with clients. He knows the legal environment of insurance and has experience in mediation with people who are in a difficult life situation.

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