Ukraine: in Q1 77.7% of complaints were about insurance non-compliance

National Financial Services Committee of Ukraine in Q1 received 1,955 complaints from citizens (378 more than in the previous quarter). At that 77.7% of complaints were about insurance legislation non-compliance, as informed by the insurance news portal Forinsurer.

The complains include violation of claim payment periods or unreasonable decrease of insurance payments; insurers' refusal to pay fees for untimely compensation; unreasonable refusal to pay insurance compensation; non-agreements on expenses amounts related to repair cases.

For improvement of insurers' payment responsibility in the first half of 2018 supervisory authorities established the procedure of random inspections as well as analyzed documents, provided in some property insurance cases, against legislation requirements. As a result, in Q1 local insurers paid total additional compensations in the amount of UAH 5 million, says the insurance news portal.

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