Because of these measures, the scale of changes in consumer behaviour in such a short period of time is gigantic and unprecedented. Although we know that the pandemic will eventually wane, a significant part of our new behaviour will stick.
Given this scenario, the DIA Community believes that, specifically for the insurance industry, the current crisis amplifies four consumer trends.
These four trends should serve as inspiration to reimagine the future of insurance beyond COVID. Click here to go to the white paper & read all about the four trends identified by the DIA Community.